Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your jacket for any reason, you can return it within 30 days of the delivery date for a full refund or exchange. Please read the following guidelines to ensure a smooth return process:
Eligibility
Condition: The jacket must be unworn, unwashed, and in its original condition with no stains, no wear and tear, and all tags attached.
Packaging: Please return the jacket in its original packaging, including any accessories, documentation, and free gifts.
Proof of Purchase: A valid receipt or proof of purchase must be included with the return.
Return Process
Initiate Return: Contact our customer service team at [sales@azeemdesigns.ca] to initiate the return. Please provide your order number and reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the jacket.
Shipping: Securely package the jacket and ship it back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the return is due to a defect or error on our part. Provide the tracking number to our customer service team once the jacket has been shipped.
Refunds and Exchanges
Inspection: Once we receive your returned jacket, it will be inspected to ensure it meets our return policy criteria (Eligibility).
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchange: If you requested an exchange, the new item will be shipped to you within 5-7 business days after we receive and inspect the returned jacket.
Exceptions
Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
Damaged or Defective Items: If you receive a damaged or defective jacket, please contact us within 3 days of receiving the item at [sales@azeemdesigns.ca] for assistance. We will provide a prepaid return label and arrange for a replacement or refund.
Price Difference Due to Sale: If the price of the jacket you purchased is reduced due to a sale within 14 days of your purchase date, we will provide you with a coupon code for the price difference. This coupon code can be used once on a future purchase. Please contact us at [sales@azeemdesigns.ca] with your order number and proof of the price change.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team at [sales@azeemdesigns.ca]. We're here to help!
Thank you for choosing us. We appreciate your business!